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Containers for Change says reports of people failing to get a refund for leaving lids on containers or bottles is simply untrue.
The company has released a statement today to clarify any confusion about the bottle or can drop off program.
They do say lids need to be removed before processing for safety reasons and operators can ask customers to do this but under the Waste Reduction and Recycling Act they still must pay a refund for eligible containers whether the lid is on or off.
To find out more information on the recycling scheme visit the Containers for Change webpage at https://www.containersforchange.com.au/